Service & Repair: Busting the "Unprofitable" Myth

Service & Repair: Busting the Unprofitable MythHistorically, the service and repair departments at many Complex Rehab Technology (CRT) and home medical equipment businesses have stayed open because consumers and clinical partners expect providers to offer that kind of support. But too few providers have viewed service and repair departments as true opportunities for growth and profitability — and have made the investments needed to help service departments achieve excellence in their own right.

In this conversation with Bill Paul and Matt Macpherson, ATP, the co-CEOS of ATLAS|FIOS, make the case for creating profitable service and repair departments, while also explaining why so many service departments are currently falling short.

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